Dorian Drake’s clients draw on any number of the company’s key export management capabilities:
Field Sales Coverage
Dorian Drake provides clients with comprehensive field sales coverage in every major world market outside of the United States and Canada. Sales executives travel to develop new accounts and work with established customers to review programs, provide product training, and conduct joint customer calls.
International Customer Service
Dorian Drake assigns an experienced, cross-culturally skilled customer service professional to every account to ensure customers quick response to their inquiries, prompt processing of their orders, and rapid resolution of their claims. The firm’s deep pool of talented customer service professionals enables field sales managers to maintain a rigorous travel schedule without compromising service levels.
Foreign Credit and Collection
Today more than ever before, exporters must extend credit in high-risk emerging markets in order to compete. Dorian Drake has the expertise to evaluate foreign credit risk and the financial strength to extend credit while paying its manufacturer clients within terms.
Export Traffic and Logistics
Dorian Drake’s team of experienced export traffic professionals partners with leading global freight forwarders to provide customers timely and accurate delivery, export documentation, and customs clearance—all in strict compliance with U.S. export regulations.
Dorian Drake uses its vast customer database to capture and pursue sales leads, coordinate promotions and trade shows and maintain a steady stream of communication with customers and prospects. The firm’s website, www.doriandrake.com, provides customers product and program information, valuable sales and marketing tools, and hyperlinks to its manufacturer client’s websites.
Dorian Drake collaborates with its clients to set quotas, build programs, and map strategic plans consistent with each manufacturer’s goals and expectations. This approach provides clients with intimate knowledge of customers, competition and market trends.
Ready for an export partner who knows what it means to deliver value?